We updated our Service Level Agreement (SLA) and added Maintenance Window. The agreement now includes the “Scheduled Maintenance” term.
This means we will not include possible downtimes within scheduled maintenance in our Monthly Uptime Percentage (MUP) calculations.
We will inform you about scheduled maintenance and possible consequential downtimes. In every message regarding scheduled maintenance, we will provide a description of what operations we will perform and which systems may be affected.
Indeed, we strive to minimize possible downtimes at all times.