We updated our Service Level Agreement (SLA) and added Maintenance Window. The agreement now includes the "Scheduled Maintenance" term.
This means we will not include possible downtimes within scheduled maintenance in our Monthly Uptime Percentage (MUP) calculations.
We will inform you about scheduled maintenance and possible consequential downtimes. In every message regarding scheduled maintenance, we will provide a description of what operations we will perform and which systems may be affected.
Indeed, we strive to minimize possible downtimes at all times.
Since March, we've changed our file backup mechanics. On a daily basis, we used to check your backup bucket and copy all the stored files that were missing. From now on, files only go to your backup once. And that's when they get stored. In the first case, files you've deleted could reappear. Currently, deleted files won't be restored automatically. However, you can always contact us to restore stuff you accidentally deleted.
Since we're no longer listing through your buckets, the number of respective requests lowers: your backup procedure gets much faster and cost effective.
For a good while, there was a limitation on which S3 buckets could be used for backup and as custom storage with Uploadcare. We're happy to announce Uploadcare now supports all the AWS regions (including Frankfurt, Seoul, and Mumbai).
If you're interested in the details, the problem was with AWS signature version 4.
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