Infographics: the state of online Customer Experience (CX) in eCommerce 2021

While it had many negative impacts, the pandemic gave a great positive boost to many online industries, including ecommerce. Online retail made a mind-blowing leap, with ten years of growth in just a few months. But these wins brought new challenges. It has become vital to win shoppers' attention and keep it with a fast and smooth omnichannel experience.

How do ecommerce platforms face this challenge, and are they ready to compete in the customer experience field? We rolled up our sleeves and evaluated 5,000 ecommerce websites against Google’s benchmarks. Glance through the outcomes in our concise infographics or download a detailed report in PDF format.

Detailed report in PDF format, part 1

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Detailed report in PDF format, part 2

Detailed report in PDF format, part 3

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