United States national security requests for user information

A variety of laws allow government agencies around the world to request user information for civil, administrative, criminal, and national security purposes. We separately report requests from US authorities using national security laws because these laws restrict how much information companies like us are allowed to share, and when we are allowed to share it. In cases of national security, the US government can use the Foreign Intelligence Surveillance Act (FISA) to request non-content and content information, and use National Security Letters (NSLs) to request limited information about a user’s identity.

Transparecy report

Non-content requests under FISA — 0 (A FISA request can include non-content metadata—for example, the "from" and "to" fields in an email header and the IP addresses associated with a particular account).

Content requests under FISA — 0 (A FISA request can include a demand for a user’s content).

Requests made via National Security Letters (NSL) — 0 (Using a NSL, the FBI can seek "the name, address, length of service, and local and long distance toll billing records" of a subscriber to a wire or electronic communications service. The FBI can't use NSLs to obtain anything else from Uploadcare).

Submitting law enforcement requests to Uploadcare

For promptest processing, law enforcement requests for customer information should be sent by email to privacy@uploadcare.com.

If your agency must submit requests via mail, our address is as follows: Uploadcare, Inc 18401 Collins Ave, Ste. 100-241, Sunny Isles Beach, FL, 33160 United States of America. Please email privacy@uploadcare.com to advise you have submitted a request via mail or intend to serve in person. Requests received by post are subject to additional processing time. Acceptance of legal process by any of these means is for convenience and does not waive any objections, including lack of jurisdiction or proper service.

Please note that Uploadcare will only respond to requests that are sent from a government agency via registered email domain; are issued where Uploadcare is subject to jurisdiction; have an enforceable subpoena, court order, or search warrant compelling us to produce the information requested; and state the categories of records sought and specific time period. Uploadcare's Privacy Policy compels us to notify our customer of requests unless explicitly prohibited from doing so by law. Agencies that do not want us to notify our customer(s) of a request should reference explicit legal authority barring us from disclosing. If your request does not prohibit disclosure and you do not want us to notify our customer, reply stating you withdraw your request or that you will obtain a non-disclosure order.