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Operations are various actions associated with your files and API usage. Actions like uploading a file, making requests, or requesting transformations on your images are considered operations. Different actions have different operation costs, If you’re curious about more information on how operations are calculated you can read this article.

In Uploadcare, "Traffic" refers to the amount of data transferred from Uploadcare’s servers toward your end-users, especially when you fetch files via Uploadcare’s Content Delivery Network (CDN). Every time an image, video, or any other file is retrieved and delivered to your users, that data transfer is counted as CDN traffic.

Uploadcare offers image and video optimization tools, which are quite handy because they help you significantly reduce your traffic usage. By optimizing your files, you’re essentially reducing the file size without noticeably affecting the quality, meaning less data needs to be transferred, hence, less traffic used.

When it comes to Storage in Uploadcare, it’s all about the total size of the original files stored in your account. This includes every single image, video, document, or other type of file that you’ve uploaded to Uploadcare. Unlike in some other systems, only the original versions of your files count towards your storage — not any transformations or alterations you might have made.

It’s important to note that this metric is cumulative, meaning it adds up over time. The storage counter doesn’t reset at the start of a new billing cycle.

Yes, the Demo plan is free of charge. It is designed to allow users to explore and experience the features and capabilities of Uploadcare without any cost. However, it’s important to note that the Demo plan may have certain limitations compared to our paid subscription plans. If you require additional information about the specific features and limitations of the Demo plan, feel free to contact Uploadcare’s sales team.

The Demo plan is meant to give you a taste of Uploadcare’s features for free, but going over the limits will result in a suspension until the next month begins. To avoid any interruptions in your account, we suggest upgrading to one of our paid plans. This will provide you with more generous limits and ensure uninterrupted usage.

We charge for our services through a subscription model. There are two types of fees: Subscription Fees and Usage Fees. The Subscription Fee is paid upfront when you sign up and covers a certain amount of usage for the chosen monthly or annual period.

If you exceed the allowed usage limits in your subscription plan, we will charge Usage Fees at the end of each month.

For more detailed information on the terms and conditions, including the Order Form, taxes, and refund policies, please refer to the full terms of service provided by Uploadcare.

Uploadcare operates on a soft limits basis, this means you won’t be immediately cut off or charged extra fees without warning. Instead, Uploadcare will notify you and ask that you consider upgrading to a plan better suited to your usage needs.

It’s a friendly reminder, to give you the chance to assess your needs and make the right decision for your project. If you have more specific questions or require assistance to understand your usage and select an appropriate plan, feel free to contact Uploadcare’s sales team.

Uploadcare currently accepts major credit and debit cards for payment. In addition, if you’re subscribed to the Enterprise plan, you also have the option to make payments via bank transfers.

Please note, alternatives like PayPal, Bitcoin, and similar methods are not currently supported. If you need further information or assistance with payment methods, feel free to get in touch with Uploadcare’s sales team.

Uploadcare values your ownership rights and privacy. All files and data you upload to Uploadcare remain your property. You maintain ownership of your files and data, and Uploadcare merely acts as a service provider to store and handle your files based on your instructions.

Yes, Uploadcare is SOC2 and HIPAA-compliant, ensuring that industry-standard security measures are in place to protect your files and data. As a trusted file management service, Uploadcare prioritizes the security and integrity of your information.

Uploadcare provides a 99.9% Service Level Agreement (SLA) on all paid plans, ensuring high availability and reliability of the services. Additionally, Uploadcare systems maintain over 99.99% monthly uptime figures for most regions.

For more specific details about Uploadcare’s security certifications, compliance standards, and the SLA, check out the Trust Center.

Yes, Whether you’re a startup, school, or non-profit group, Uploadcare aims to support your initiatives and provide the startup program, that fit your requirements. To explore the specific deals and discounts available, we recommend getting in touch with Uploadcare’s sales team.