Uploadcare’s Security Whitepaper
For purposes of keeping customer and end-user data ("Customer Data") safe and secure, Uploadcare is committed to complying with industry-standard privacy and security measures, as well as with all applicable data privacy and security laws and regulations. This includes ensuring that Uploadcare's systems and infrastructure are protected against unauthorized or accidental access, loss, alteration, disclosure, or destruction. Uploadcare has taken all necessary technical and operational measures to organize and protect its facilities, hardware, and software, personnel, storage and networks, access controls, monitoring and logging, vulnerability and breach detection, and incident response measures.
Authentication. A uniform password policy has been implemented for our customer products (minimum of 8 symbols length, password cannot be similar to login or only numbers), and we provide multi-factor authentication. Customers who interact with Uploadcare Services via the user interface must authenticate before they can access non-public customer data.
Authorization. Customer Data is stored in multi-tenant storage systems accessible to Customers only via the user interface and application programming interfaces. Customers are not allowed for direct access to the underlying application infrastructure. The authorization model in each of our products is designed to ensure that only the properly assigned entities can access relevant features. Public product APIs may be accessed using Public and Secret API keys.
Separation of environments. We separate development, testing, and operational environments to minimize the risks of unauthorized access or changes to the operational environment.
Employee access. A limited number of our trained employees have access to the products and to customer data via controlled interfaces. The purpose of enabling employee access is to provide efficient customer support, detect and respond to security incidents, troubleshoot potential problems, and facilitate data security. Employees are granted access by role, and all such access requests are logged. Only a few designated employees have access to the infrastructure. 2FA and SSO are used and enforced on services and resources that support them. Uploadcare employees do not have physical access to customers' databases. All employees and contractors have to sign confidentiality or non-disclosure agreements. All employees receive privacy and security training during their onboarding process. Access to critical and sensitive data is role-based (on a "need to know" basis), only for purposes of performing services' functions, asset owners shall review users' access rights at regular intervals, access should be revoked periodically, and must be revoked immediately for terminated employees.
Physical and environmental security. Our product infrastructure is hosted with multi-tenant, outsourced infrastructure providers. The physical and environmental security controls are audited for SOC 2 Type II and ISO 27001 compliance, among other certifications.
Third-party processing. In order for us to provide our customers with the Service in accordance with our DPA, we maintain contractual relationships with vendors. This includes contractual agreements, privacy policies, and vendor compliance programs. All our vendors are vetted for privacy and security compliance during and after their engagement with us.
Network security. Network access control mechanisms are designed to prevent network traffic using unauthorized protocols from reaching the product infrastructure. The implemented technical measures differ between infrastructure providers and include Virtual Private Cloud (VPC) implementations, security group assignment, and traditional firewall rules. We have implemented a Web Application Firewall (WAF) solution to protect internet-accessible applications. The WAF is designed to identify and prevent attacks against publicly available network services.
Penetration testing. We are launching annual penetration testing with industry-recognized service provider starting from 2021. The purpose of penetration testing is to identify and resolve foreseeable attack vectors and potential abuse scenarios. Penetration report will be available to our customers upon request with a prior signed NDA.
Bug bounty. A bug bounty program welcomes and incentivizes independent security researchers to identify and uncover security flaws ethically. We implement a bug bounty program to widen the available opportunities to engage with the security community and enhance the product defenses against sophisticated attacks.
Data is encrypted while in transfer & at rest. We're using the latest encryption protocols (e.g., TLS 1.2+ for transfer) and disable obsolete and vulnerable ones. Password data is encrypted using PBKDF2, HMAC, and SHA256 algorithms. User interfaces are accessible only with HTTPS. Our customers can enforce HTTPS for all their transfers.
Detection. We designed our infrastructure to log extensive information about the system behavior, traffic received, system authentication, and other application requests. Internal systems aggregate log data and alert appropriate employees of malicious, unintended, or anomalous activities. Our staff, including security, operations, and support personnel, are responsive to known incidents.
Response and tracking. We maintain a record of known security incidents that includes descriptions, dates and times of relevant activities, and incident disposition. Suspected and confirmed security incidents are investigated by security, operations, or support personnel, and appropriate resolution steps are identified and documented. For any confirmed incidents, we will take appropriate steps to minimize product and Customer damage or unauthorized disclosure. We will notify our customers in accordance with the Terms of Service.
Infrastructure availability. The infrastructure providers use commercially reasonable efforts to ensure a minimum of 99.9% uptime. The providers maintain a minimum of N+1 redundancy to power, network, and HVAC services. We process customer data separately from other data in a multi-tenant environment. We're hosted on a multi-tenant logically-separated AWS cloud infrastructure. No single customer can affect capacity, which is designed with embedded rate limits and throttling.
Fault tolerance. Backup and replication strategies are designed to ensure redundancy and fail-over protections during a significant processing failure. Customer data is backed up to multiple durable data stores and replicated across multiple availability zones. Rollbacks are tested regularly.
Redundancy and seamless fail-over. The server instances that support the products are architected with a goal to prevent single points of failure. This design assists our operations in maintaining and updating the product applications and backend while limiting downtime.
Business Continuity. Uploadcare shall maintain policies and procedures to ensure that Uploadcare may continue to perform business-critical functions in the face of an extraordinary event. This includes data center resiliency and disaster recovery procedures for business-critical data and processing functions.
Development best practices. We're using git for version control of both private and public repositories. Any merge to the main branch requires a sign-off of at least two engineers and green light from CI. Changes to the code are tested via CI. This includes both static code analysis and the running unit, functional and integration test suites against artifacts. We're using "configuration as code approach" as much as it's feasible. We're monitoring vulnerability databases and assessing new vulnerabilities to determine if they apply to our systems/vendors.
Following the GDPR and CCPA, Uploadcare undertakes to take all appropriate precautions to preserve the privacy and the security of the data and, in particular, to protect them against any accidental or unlawful destruction, accidental loss, corruption, unauthorized circulation or access, as well as against any other form of unlawful processing or disclosure to unauthorized persons. In addition to regulatory compliance, in order to attest to Uploadcare's commitment to meeting the rigorous industry standards, we are currently undergoing the SOC2 audit process.